Warranty and Return Information
The warranty is one year from date of purchase except for electronics (90 days) and consumables, such as UV lamp and HPLC column (90 days). Canadian purchasers, subject to restocking charges, can return their purchase within 14 days of the purchase date. Non-Canadian purchasers cannot return their purchases. Items received by the Company or Retailer after the specified 14 days, for whatever reason, will not be accepted for return. Contact the Company for a Returned Merchandise Authorization (“RMA”). All returns must be in original, undamaged condition, clean and free from any material and/or residue, and delivered back, at the buyer’s expense, to the place of purchase. There is a 20% restocking fee on all returns plus any applicable additional fees (Banking Transfer Fees). If damaged for whatever reason, in any way, a minimum 25% restocking fee will be applied. Please insure your return against shipping damage, and be sure to include the RMA number. Shipping charges, fees, taxes, duties, etc. are not refundable. Once your merchandise is received and accepted back, a refund of your original purchase price minus the applicable restocking fee and banking charges will be processed and a credit will be applied to the original method of payment. Additional time may be taken by the bank to post the credit to your account.